Privacy Policy

Privacy Policy

Last updated: 1/26/2026

This Privacy Policy explains how FTZ Electrical & Security Systems (“FTZ”, “we”, “us”, or “our”) collects, uses, discloses, and protects your information when you visit our website ftzbd.com (the “Site”) and when you contact us or use our products and services.

By accessing or using the Site, you agree to the practices described in this Privacy Policy. If you do not agree, please do not use the Site.

1. Who we are

FTZ Electrical & Security Systems
04, Poschim Bania Khamar Cross Road; Sonadanga PS

Khulna – 9100; Bangladesh
Phone: +880 1983670727
Email: abir@ftzbd.com

FTZ is engaged in the supply, installation, and maintenance of electrical and security systems, including CCTV, alarm systems, access control, digital locks, and related solutions.

For the purposes of this Privacy Policy, FTZ is the data controller in respect of the personal information collected via this Site.

2. Information we collect

We may collect and process the following categories of information:

2.1 Information you provide directly

When you interact with us, you may provide:

• Contact details – name, phone number, email address, company name, job title.

   

• Enquiry details – information you share via contact forms, quotation requests, support requests, live chat, or email.

   

• Project / site details – location (site address), type of premises (home/office/industrial), approximate requirements, and other relevant information you choose to share.

   

• Account details (if any login/portal is provided) – username, password, preferences.

   

• Job applications – CV, cover letter, qualifications, employment history (if you apply for a role through our Site or by email).

   

You may choose not to provide certain information, but this might limit our ability to respond to your enquiries or provide services.

2.2 Information we collect automatically

When you visit ftzbd.com, we may automatically collect:

• Technical information – IP address, browser type and version, device type, operating system, approximate location (country/city), referral source, and pages viewed.

   

• Usage data – time and date of visits, time spent on pages, click paths, interaction with elements (e.g., forms, buttons).

   

This information is typically collected through cookies and similar technologies. For more details, see our Cookie Policy.

2.3 Information from third parties

We may receive information about you from:

• Referral partners or contractors involved in your project.

   

• Advertising or analytics providers (e.g., Google Analytics) if you have interacted with our ads or content on other websites or platforms.

   

• Public sources such as business directories or publicly available websites, but only where permitted by law.

   

3. How we use your information

We use your information for the following purposes:

1. Responding to enquiries

    

   • To reply to your questions, requests, and messages.

      

   • To provide quotations, proposals, or technical recommendations.

      

2. Providing products and services

    

   • To design, plan, supply, install, configure, maintain, and support security and electrical systems.

      

   • To manage appointments, site visits, and project communication.

      

3. Account management

    

   • To create and administer user accounts or customer portals.

      

   • To provide access to order history, service tickets, or project information.

      

4. Improving our Site and services

    

   • To analyse how the Site is used and improve its design, content, and functionality.

      

   • To understand customer interests and needs to improve our products and services.

      

5. Marketing and communication

    

   • To send you information about FTZ products, services, offers, news, or events, where permitted by law and where you have not opted out.

      

   • To follow up on enquiries and quotations.

      

6. Legal, security, and compliance

    

   • To protect the security and integrity of our Site, systems, and data.

      

   • To prevent, detect, or investigate fraud, abuse, or other harmful activities.

      

   • To comply with legal obligations, resolve disputes, and enforce our agreements.

      

4. Legal bases for processing

Depending on your location and applicable law, our legal bases may include:

• Contract – processing is necessary to perform a contract with you or to take steps at your request prior to entering into a contract (e.g., providing a quotation).

   

• Legitimate interests – processing is necessary for our legitimate business interests (e.g., improving services, responding to enquiries, marketing to existing customers) and these interests are not overridden by your rights.

   

• Legal obligation – processing is necessary to comply with applicable laws (e.g., tax, accounting, regulatory requirements).

   

• Consent – where required, we will obtain your consent (e.g., for certain marketing activities or use of certain cookies). You can withdraw consent at any time.

   

5. How we share your information

We do not sell your personal data. We may share your information with:

1. Service providers and contractors

    

   • IT, hosting, and cloud service providers.

      

   • Analytics and marketing tools (e.g., website statistics, email delivery).

      

   • Subcontractors, technicians, or engineers assisting with design, installation, or maintenance of systems.

      

2. Business partners / distributors

    

   • When necessary to fulfil your order or provide a service (e.g., manufacturer support, warranty claims).

      

3. Professional advisors

    

   • Lawyers, accountants, auditors, or consultants, where necessary for legitimate business purposes or legal compliance.

      

4. Authorities and legal bodies

    

   • Where required by law or to protect our rights, property, or safety, or the rights, property, or safety of others.

      

If we share your data with third parties, they are required to use it only for the purpose for which it was provided and to protect it in accordance with applicable laws and contractual obligations.

6. International transfers

Your information may be stored or processed in countries other than your own, including on servers located outside Bangladesh, depending on where our service providers operate.

Where we transfer personal data internationally, we take appropriate steps to ensure that your data remains protected in accordance with this Privacy Policy and with applicable data protection laws (for example, by using contractual safeguards where required).

7. Data retention – how long we keep your information

We retain your personal data only for as long as necessary to fulfil the purposes described in this Privacy Policy, including:

• for as long as we have an ongoing relationship with you (customer / prospect / supplier);

   

• for the duration required by legal, tax, and accounting obligations;

   

• for the period needed to resolve disputes or enforce our agreements.

   

When data is no longer needed, we will delete, anonymise, or securely store it until deletion is possible.

8. Your rights

Your rights will depend on applicable law (for example, local law, GDPR or similar frameworks if you are in certain jurisdictions). Subject to those laws, you may have rights to:

• Access – request a copy of the personal data we hold about you.

   

• Rectification – request correction of inaccurate or incomplete data.

   

• Erasure – request deletion of your personal data where there is no good reason for us to continue processing it (subject to legal or contractual obligations).

   

• Restriction – request that we temporarily restrict the processing of your data in certain circumstances.

   

• Objection – object to processing based on our legitimate interests or for direct marketing purposes.

   

• Data portability – request to receive your data in a structured, commonly used, and machine-readable format where technically feasible and where applicable law requires it.

   

• Withdraw consent – where we rely on consent, you can withdraw it at any time (for example, unsubscribing from marketing emails).

   

To exercise any of these rights, please contact us using the details in the Contact us section below. We may need to verify your identity before processing certain requests.

9. Marketing communications

If you provide your contact details to request information, quotations, or support, we may use them to:

• respond to your enquiry; and

   

• send related communications about FTZ products and services.

   

Where required by law, we will obtain your consent before sending marketing communications.

You can opt out of marketing communications at any time by:

• clicking the “unsubscribe” link in any email (if available), or

   

• contacting us directly at abir@ftzbd.com.

   

Please note that even if you opt out of marketing, we may still send you non-marketing messages related to orders, service notices, or important updates.

10. Cookies and similar technologies

We use cookies and similar technologies to:

• operate and secure the Site;

   

• remember your preferences;

   

• analyse usage and improve performance;

   

• support marketing and advertising.

   

For detailed information about the cookies we use and how to control them, please see our Cookie Policy.

11. Security of your information

We take reasonable technical and organisational measures to protect your personal data against:

• unauthorised or unlawful access;

   

• accidental loss, destruction, or damage.

   

These measures may include secure servers, access controls, encryption where appropriate, backups, and internal policies.

However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your data, we cannot guarantee absolute security.

12. Children’s privacy

Our Site and services are not directed to children under the age of 16, and we do not knowingly collect personal data from children.

If you believe that a child has provided us with personal information, please contact us so that we can delete such information where appropriate.

13. Third-party websites

Our Site may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those websites. When you follow a link to another site, you should read that site’s own privacy policy and terms.

14. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect:

• changes in our practices;

   

• changes in applicable laws or regulations;

   

• improvements to our services or technology.

   

Any updates will be posted on this page with a revised “Last updated” date. We encourage you to review this Policy periodically to stay informed about how we protect your information.

15. Contact us

If you have any questions, concerns, or requests regarding this Privacy Policy or our handling of your personal data, please contact us at:

FTZ Electrical & Security Systems
04, Poschim Bania Khamar Cross Road; Sonadanga PS

Khulna – 9100; Bangladesh
Phone: +880 1983670727
Email: abir@ftzbd.com